You can save time by completing an online patient registration form via Hotdoc.
Please bring the following to your first appointment:
A current, valid Medicare card (if you have one)
Concession cards if you’re over 65 years old
WorkCover patients: Please provide your claim details within 48 hours. If you have difficulty obtaining these, contact ICARE insurance.
Interpreter Services:
If you require a translator or other assistance with communication, please notify reception when making your appointment. Phone interpreters may be available but must be arranged in advance.
For Auslan sign language interpreters, please book online at NABS or call 1800 246 945.
Our practice aims to provide a safe and welcoming environment for patients, visitors, and staff. All persons accessing the service are expected to follow our Practice Code of Conduct.
All patients and visitors are expected to:
Behave respectfully towards staff, other patients, and visitors
Refrain from excessive noise or disruptive behaviour
Avoid threatening, abusive, or offensive language
Refrain from damaging property or theft
Avoid inappropriate behaviour involving alcohol or substance misuse
Treat all staff and doctors with courtesy
Consequences:
Staff may ask anyone acting inappropriately to stop.
Repeated breaches may result in removal from the practice list.
Violent or aggressive behaviour will not be tolerated and may involve police action.
Our staff also follow a Code of Conduct to ensure professionalism, privacy, and consideration of patient needs.
Please provide at least 2 hours notice if you cannot attend your appointment.
Cancellations less than 4 hours before the appointment may incur a $50 fee.
Call reception at (02) 4033 0490 to cancel or reschedule.
This allows us to offer your appointment to another patient who may need urgent care.
Please phone the clinic for your test results. Do not assume results are normal—this ensures timely action if required.
Vaccines and medications requiring refrigeration must be stored between 2ºC and 8ºC. Most vaccines are damaged at 0ºC.
Practice Policy:
We follow national ‘Strive for 5’ guidelines to maintain the cold chain.
Unforeseen events (e.g., power outages) may affect vaccine viability.
Patients storing vaccines at the practice accept responsibility for any loss.
Nurses and doctors may refuse administration if storage guidelines have been breached.
The practice is not responsible for vaccines or medications prior to their delivery to the clinic.
Our doctors use secure AI scribe software to assist with recording consultation notes. This allows your GP to focus on your care rather than administrative tasks.
All notes are reviewed and confirmed by your doctor.
AI does not provide medical advice or replace your GP’s judgement.
Patient information remains private and secure.
For any questions, please ask your doctor or reception team.
