This Privacy Policy provides information on how your personal information—including sensitive information such as health information—is collected, used, and stored at Gillieston Heights Medical Centre & Skin Cancer Clinic, operated by Distinction Health Pty Ltd ACN 660 037 463 as Trustee for Ultimate Health Unit Trust. It also explains the circumstances in which your information may be shared with third parties.
By registering as a patient, you consent to your personal information being accessed and used by our employees, agents, contractors, and independent practitioners consulting from our practice. Your information is used to provide healthcare services and will only be accessed by those who need it. For any other purposes, we will seek your additional consent.
We collect personal information to facilitate healthcare services, manage your health, and conduct directly related business activities.
We may collect your:
You may deal with us anonymously or under a pseudonym where practicable. Medicare rebates require identification, and you may need to pay in full if anonymity is requested.
We may collect personal information in several ways: directly from you during appointments or registrations; from practitioners consulting from our practice; through My Health Record (Shared Health Summary, Event Summary, or Discharge Summary); via website, email, SMS, phone, online appointments, or social media; or from other sources when direct collection is impractical, such as guardians, other healthcare providers, or government agencies.
We may share information to facilitate healthcare services:
We do not share personal information outside Australia except as legally permitted and will not use it for direct marketing without your consent. De-identified data may be used for research or population health purposes, with an opt-out available.
Practitioners may use Heidi, an AI program, to summarise and record appointments. Notes will be reviewed before use in medical advice. We are not liable for any actions by Heidi Health Trading Pty Ltd. For more information, see the Heidi Health Privacy Policy.
Your information may be stored as electronic records, visual records, and archived paper records.
We use Cliniko Best Practice Software for practice management. Red Guava Pty Ltd manages storage. Copies of the Red Guava Privacy Policy are available at reception or online.
You may request access or correction by contacting: manager@gilliestongp.com.au or (02) 4033 0490. Requests will be acknowledged within 3 business days. Reasonable costs may apply.
Submit complaints in writing to the Practice Manager at 2/3 Redwood Drive, Gillieston Heights NSW 2321 or via email: manager@gilliestongp.com.au. Acknowledgement within 3 business days; response within 30 days. Complaints can also be made to the Office of the Australian Information Commissioner (OAIC) or by calling 1300 363 992.
Social media interactions may collect your name. Cookies are used on the website; you may control cookies via your browser. Links to third-party sites are provided; we are not responsible for their content or privacy practices.
This policy is reviewed annually to ensure compliance with legal requirements.
Last reviewed: 11 July 2025
